Arthur D. LittleArthur D. Little

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Retail network – Radical changes ahead

Retail network – Radical changes ahead

Dealers’ future business models need to evolve towards a mobility-solutions hub

Technological disruptions and new client needs are causing the automotive industry to evolve toward a model based on mobility services. Mobility on demand will become its greatest component, which will require transitioning from a product model to a service model. Therefore, dealers will need to develop new competencies and capabilities aligned with:

i. a service-centric model,

ii smart fleet management,

iii new sources of profitability and

iv. reinforcing customer relationship management and customer experience capabilities.

Released: October 2017

Download File ADL__Radical_Changes_Ahead.pdf (.PDF, 341 Kb)

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